Improve Home Service Safety with Where’s My Tech?

Rosslyn Elliott / Updated May 07, 2024 | Pub Jan 02, 2024

Introduction to Enhanced Technician Tracking

When any company delivers services to you in your home, the first priority should be your safety.

Metronet has always put safety first, knowing that technicians must be trustworthy and identifiable in order to work with our customers.

Now, Metronet has taken a bold step forward with its innovative “Where’s My Tech?" (WMT) feature. “Where’s my Tech” revolutionizes technician tracking to enhance customer safety.

Fake Technicians, Utility Scams, and Identity Theft

Today’s door-to-door scams often involve impostors posing as utility technicians. By pretending to be company technicians, they gain access to homes or personal information.

Their primary goal is to defraud you or extract sensitive data for malicious purposes. These fake technicians may try to pull off a utility scam, or they may try to steal your identity.

What is a Utility Scam?

A utility scam typically involves fraudulent attempts to collect payments, steal personal information, or gain unauthorized access to a property. Scammers may pose as representatives from electricity, gas, water, or internet service providers. They take advantage of the trust homeowners place in these essential services.

Why Utility Scams Are on the Rise

Utility scams are spreading due to the increasing sophistication of cybercriminals. Scammers find weaknesses in our digital communication channels, such as emails and phone calls. Their false communications make it hard for consumers to distinguish between legitimate service providers and frauds.

As the Federal Trade Commission reports, utility scammers will often claim that your service will be cut off if you don’t pay them money immediately [1]. Sometimes, they will ask for money to be sent through a service like Western Union.

Because older people may be more vulnerable to utility scams, the AARP warns people over 55 and those who are not native English speakers to be especially vigilant about impostors [2].


a technician pauses on the job - is he leigitimate or an impostor

Real technician or scam?

What is Identity Theft?

Identity theft happens when an unauthorized party gains access to an individual’s personal information.

Identity thieves steal money or commit other crimes with the unauthorized use of someone’s personal information, such as Social Security numbers, bank account details, or credit card information.

How Fake Technicians Pull Off Identity Theft

When scammers pose as technicians, they take advantage of your trust to gather crucial personal data, leading to potential identity theft.

Fake technicians gain access to personal spaces, posing a risk to homeowners. They may use this opportunity to steal documents, access personal devices, or install malicious software. All these tactics cause rising incidents of identity theft during fraudulent home service visits.

To quote

“Utility fraud is sometimes related to identity fraud. If a criminal has access to your personal information, they can use it to open credit lines in your name, file a tax return, or turn on utilities at an address of their choice and get gas, electricity or even cable with no intentions of paying those bills.” [3]


thumbprint and code showing digital identity theft

Identity theft

Real-Time Technician Tracking: A Game Changer

The “Where’s My Tech?" feature isn’t just a tool; it’s a game-changer in the realm of home service safety. Here’s how this cutting-edge Metronet technology works.

Understanding the “Where’s My Tech” Feature:

Metronet’s WMT feature allows customers to track the real-time location of their assigned technician. That gives you unprecedented visibility into the service delivery process.

Benefits of Real-Time Tracking

Enhanced Safety

By knowing exactly where your technician is at any given moment, you can be confident that the person who shows up at your door is the real Metronet tech. You can also monitor the safety and security of your property during the service visit.

Time Management

Real-time tracking streamlines the service process, allowing customers to plan their day effectively. No more waiting around for hours; with WMT, you know exactly when your technician will arrive.


stopwatch to show real-time technician tracking with Where's My Tech

Real-time tracking

Secure Appointment Setting: Trust and Transparency

Metronet understands that trust is the foundation of any customer-provider relationship. With WMT, appointment setting becomes a secure and transparent process.

Photo Identification

Metronet technicians use photo identification visible through the WMT feature. You will have the evidence of your own eyes that the person on your doorstep is indeed a Metronet professional.

Optimizing Customer Communication

Communication is key, especially during service appointments. WMT supports real-time updates and notifications, you are always in the loop about your technician’s progress.

Metronet’s Commitment to Customer Safety

Metronet doesn’t stop at providing exceptional internet services. Metronet is committed to setting new standards in customer safety through WMT.

Visible Branding

Metronet technicians are easily identifiable with branded uniforms and vehicles, adding an extra layer of security for our customers.

24/7 Support

In the rare event of an issue or concern, Metronet’s dedicated customer support is available 24/7. You can get answers to any questions about the WMT feature or other service-related matters.


Mature couple opens door of their home

Stay safe with Metronet

Conclusion: Setting New Standards in Home Services

Metronet’s “Where’s My Tech?" feature is more than just a tracking tool. It shows the Metronet commitment to the best possible home service safety.

“Where’s My Tech” addresses the risks associated with fake technicians, offers real-time tracking, and optimizes customer communication. With WMT, Metronet has set a new standard for reliability and security in the home services industry.

Choose Metronet for internet services that prioritize your safety at every step.